Tell us what happened
Describe the accident, your vehicle and whether it is safe to drive. Call for urgent towing needs.
THE REPAIR JOURNEY
From first call to getting back on the road.
Know what happens next and what information can help the shop assess your car.
FROM FIRST CALL TO PICKUP
One step at a time.
Here is what to expect when you contact the shop. The exact repair depends on your vehicle and the damage.
Inspect the vehicle
The team reviews visible damage and explains where further inspection may be needed.
Review the estimate
Discuss the proposed work, timing and insurance information before approving repairs.
Repair and refinish
The shop completes approved body, structural or paint work, then checks the finished vehicle.
Pick up with clarity
Review the completed work, paperwork and warranty terms before you leave.
BEFORE YOU ARRIVE
What to have ready.
A few details make the first conversation more useful. If you do not have everything yet, call anyway.
- Year, make and model
- A short description of the damage
- Photos, if you plan to email the shop
- Claim number and adjuster details, if applicable
READY FOR A CLEAR NEXT STEP?
Let's talk about your vehicle.
Tell us what happened, or call the Brooklyn shop directly.